Returns & Refunds Policy
Last updated: 8 November, 2026
This policy explains how to return a product, cancel an order or a service, and get a refund. It forms part of our Terms and Conditions.
1. At a Glance
| What you bought | Can you return or cancel it? |
|---|---|
| Damaged, wrong or defective item | Yes. Tell us within [7] days of delivery. We replace it or refund you, including the original shipping cost. |
| Unopened food in its original sealed packaging | Yes, within [14] days of delivery. You pay return shipping unless we made the error. |
| Opened food | No, for food safety, unless it is damaged, wrong or defective. |
| Gift boxes and pre-orders | Cancel for a full refund any time before the order ships. |
| Custom tailoring | Final sale. We fix, remake or refund items with a workmanship defect or that do not match the style and measurements you approved. |
| Items we bought for you from other stores | Yes, under the store’s return policy. We help you start the return. |
| Services (errands, shipping, procurement) | Cancel for a full refund before work starts. After work starts, we refund the part not yet done. |
| Gift cards and eWallet credit | Not refundable, except where the law requires. |
2. How to Start a Return or Cancellation
- Email info@stylemeetsculture.com or message us on WhatsApp at +1 281 925 9890.
- Give your order number and the item or service.
- For damaged, wrong or defective items, include photos of the item and the packaging.
- We reply within [2] business days with the next step. Do not send an item back before we confirm.
3. Damaged, Wrong or Defective Items
If an item arrives damaged, defective or different from what you ordered, tell us within [7] days of delivery. We will replace it or refund you, including the original shipping cost. We may ask you to keep the item and packaging until we have looked at your photos.
4. Food Products
For food safety, we do not accept returns of opened food. We accept unopened products in their original sealed packaging within [14] days of delivery. You pay the return shipping unless the item was our error. We inspect returns when they arrive and may refuse items that have been opened, used or damaged after delivery.
5. Cancelling an Order
You can cancel an order for a full refund before it ships. Email us as soon as you can. If your order has already shipped, you can refuse delivery or return it under Section 4, and the return rules above apply.
6. Custom Tailoring
Tailored items are made to your measurements and are final sale. This is stated clearly when you order. We take responsibility for workmanship and for matching the style and measurements you approved. If an item has a defect in workmanship, or does not match what you approved, tell us within [7] days of delivery. We will fix it, remake it or refund you. Fit problems caused by measurements you supplied can be fixed for a fee.
7. Services
You can cancel a service for a full refund before work starts. After work starts, we refund the part not yet performed. Costs we have already paid to third parties for you, such as purchases, shipping and fees, are not refundable once spent.
8. Items Bought for You From Other Stores
Items we buy for you from retailers are also subject to the retailer’s return policy. We will help you start a return, but the retailer’s deadlines apply. If you tell us within [14] days of delivery that a luxury item or electronic device is not genuine, send it back and we will refund you after we verify it.
9. Gift Cards and eWallet
Gift card balances do not expire and we charge no fees on them. Gift cards and eWallet credit are not refundable, except where the law requires.
10. How and When You Are Refunded
We refund to your original payment method within 7 business days after we approve the refund, or after we cancel the order. Your bank or card issuer may take additional days to show the credit. We do not substitute store credit for a refund you are entitled to.
If you are refunded for an item we sent in error, a defective item or a damaged item, the refund includes the shipping you paid. For other returns, the refund covers the price of the item, and original shipping is not refunded unless the law requires it.
If you have not received your refund. Check your bank account, then your card issuer, then contact us at info@stylemeetsculture.com.
11. Contact Us
- Email: info@stylemeetsculture.com
- Phone: +1 (832) 907-6604
- WhatsApp: +1 281 925 9890